Shipping Policy

Every Artivia order is prepared by hand. When your order arrives, we print your message card in the United States, then pair it with your jewelry, gift box, and pouch, and pack them together in our Florida facility before shipping. We currently ship to the United States and Canada.

Order processing times

All orders are processed within 1–3 business days (excluding weekends and holidays) after receiving your order confirmation email, whichever shipping method you choose. You will receive another notification when your order has shipped.

During high volume periods such as major gifting holidays, processing may take longer than usual. We will post a notice on our website whenever that happens, so you always know what to expect before you order.

Delivery times at a glance

All times are business days and are estimates, not guarantees. Delivery can be affected by customs processing, weather, carrier volume, and holiday periods.

United States — shipping options

Express is available at checkout. Because both methods share the same 1–3 day processing window, an express order will not always arrive sooner than a standard one — what express does is narrow the range, so your parcel arrives within 7 business days rather than up to 10. If you are ordering against a deadline, that tighter window is what you are paying for.

Applicable state sales tax is calculated and shown at checkout.

Canada — shipping

Express shipping is not currently offered for Canadian orders. Canadian parcels cross an international border and must clear customs, which is why they take longer than domestic orders.

Please note, your order may be subject to import duties and taxes (including GST/HST) and to carrier brokerage or handling fees. These charges are set by the Canada Border Services Agency and are the responsibility of the customer. They are not included in our prices and are not collected by us. DHL will normally collect them at or before delivery. If a parcel is refused because these charges are declined, it may be returned or destroyed, and we are unable to refund an order lost in that way.

Because these charges vary by province and order value, we cannot calculate them in advance. For an estimate, please consult the Canada Border Services Agency or DHL.

Country of origin

Our jewelry is manufactured in China. Message cards are printed in the United States, and every order is hand-packed in our Florida facility. Customs documents declare the origin of the goods accurately, as required by law.

Ordering for a specific occasion

Most of our customers are buying for an anniversary, a birthday, or a holiday. If your gift is for a specific date, please order at least three weeks in advance for the United States and four weeks in advance for Canada. This allows room for processing, transit, and customs clearance.

If you are ordering close to an occasion, email us at support@artivia.online before you order and we will tell you honestly whether it can arrive in time — with either shipping method.

How can I check the status of my order?

When your order has shipped, you will receive an email notification which will include a tracking number. Please allow up to 48 hours for tracking information to become available. International tracking may show gaps while a parcel is in transit or clearing customs; this is normal.

If you haven't received your order within 15 business days of receiving your shipping confirmation email, please contact us at support@artivia.online with your name and order number, and we will look into it for you.

Shipping addresses and restrictions

• Please check your shipping address carefully at checkout. We cannot change an address once an order has shipped.

• If you spot a mistake, email support@artivia.online immediately. If your order has not yet been packed, we will correct it free of charge.

• We are unable to ship to P.O. boxes, APO/FPO addresses, or freight forwarders.

• Orders returned to us because of an incorrect or incomplete address can be reshipped once you cover the reshipping cost, or refunded less the shipping cost we incurred.

Delayed, lost, or damaged shipments

• Delayed: if tracking has not updated for seven business days, contact us and we will open an investigation with DHL.

• Lost: if DHL confirms a parcel is lost in transit, we will send a replacement or issue a full refund, at your choice, at our cost.

• Damaged: Artivia is not liable for any products damaged or lost during shipping, but we will always make it right for you. If your order arrived damaged, email support@artivia.online within 48 hours of delivery with photographs of the item and the packaging so that we can file a claim and send a replacement or refund at our cost.

• Marked delivered but missing: please check with your household and neighbours and look for a carrier notice, then contact us within 7 days of the delivery scan so we can open a carrier investigation.

Refunds, returns, and exchanges

We stand behind every order with our 100% Happiness Guarantee. If your gift isn't right, please inform us within 14 days of delivery and we'll make it right - a replacement or a refund, your choice. Return shipping is paid by the customer, except when an item arrives damaged, faulty, or incorrect, in which case we cover everything. Express shipping charges are not refundable once an order has shipped. Please see our Refund Policy for full details, or contact us at support@artivia.online.